KOKA MAMA

Customer Login

Free Shipping & Returns

 

 1. FREE SHIPPING:  

FREE SHIPPING within New Zealand.

To qualify for FREE SHIPPING in Australia, Spend Over $200

To qualify for FREE SHIPPING Worldwide, Spend Over $350

All prices are shown in New Zealand Dollars.

NEW ZEALAND:
We will dispatch your order on the same day it is placed. Subject to payment and stock availability, if for any reason an item is out of stock we will contact you as soon as possible. National deliveries are tracked by courier. Please allow 3-5 working days for delivery. 
AUSTRALIA:
Please allow 5-10 working days for delivery via Fedex Express Couriers. All orders can be tracked using http://www.fedex.com and will be delivered to your door. 
  • $20 for purchases under $200
  • FREE for purchases over $200

REST OF THE WORLD:

Please allow 5-10 working days for delivery via Fedex Express Couriers.  All orders can be tracked using http://www.fedex.com and will be delivered to you door.

  • $40 for purchases under $350
  • FREE for purchases over $350

Overseas import taxes:

Koka Mama is not liable for any import taxes that may apply to the delivery of your order.

 
REGION                                              DELIVERY SCHEDULE                           NZD      
New Zealand 3-5 Working Days $8.00
Australia 5-10 Working Days       $20.00
Rest of the World 5-10 Working Days $40.00

 

 

 2. RETURNS

Please let us know at [email protected] within 5 working days of receiving the order, providing your reasons and/or exchange requirements.

FULL PRICED ITEMS: We are happy to offer an exchange, a credit note (valid for 3 months) or a full refund through your original payment method.

SALE & PROMOTIONAL ITEMS: We are happy to offer and exchange or credit note (valid for 3 months). We are unable to offer a refund on sale items or items bought with a promotional code.

3. RETURNS POLICY

  • We are unable to exchange/refund used, laundered or customer damaged goods.
  • Please let us know at [email protected] within 5 days of receiving your order. 
  • Please place the unworn, unwashed garment/s with original tags in a secure waterproof courier bag. 
  • Returns cost $8.00 NZD within New Zealand. The cost of delivery for returns/refunds is not refundable.
  • Exchanges will be charged.
  • Refunds will be made 5-7 days of the date we receive your returned item. 

Koka Mama

12 Fitzherbert Street 

Wellington 5012

New Zealand

Tel: +64 (0)4 979 8299

4. GIFT RETURNS & EXCHANGES

If you have received an item from Koka Mama as a gift, your purchase will be delivered with a returns form. Please note, you must know your order number in order to apply for an exchange.

If you wish to return your gift, you may do so and exchange it for a different item at the same value or more provided you pay the difference.  Please note postage and packaging costs will be incurred for gift exchanges.  We recommend you return items via a recorded delivery service as we cannot accept responsibility for any lost or damaged items.

Your statutory rights are not affected by our returns policy.

 

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Copyright © 2017 Koka Mama | All prices in NZD | [email protected]